Privacy Policy
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Introduction
Cloud Prospect Manager (“the Service”) is committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how Host Merchant Services (“HMS,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you use Cloud Prospect Manager.
By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
To provide and improve Cloud Prospect Manager, we may collect information that you voluntarily provide while using the platform.
This information may include account details, contact information, lead and prospect records, customer relationship data, sales pipeline information, business notes, communications, and support requests. We may also collect technical information related to your use of the platform, including system logs, browser information, device data, and usage analytics.
How We Use Your Information
We use the information collected through Cloud Prospect Manager to operate, maintain, and improve the Service.
Your information may be used to provide platform functionality, manage user accounts, support customer relationships, improve product performance, respond to inquiries, deliver technical support, communicate important updates, and develop new features and services.
We may also use aggregated and anonymized information to better understand platform usage and enhance the user experience.
AI-Powered Features
Cloud Prospect Manager may include artificial intelligence and automation features designed to improve productivity and customer relationship management.
Information processed through these features may be used to generate recommendations, automate workflows, summarize activities, and provide business insights. AI-generated content is intended to assist users and should be reviewed for accuracy before making business decisions.
Information Sharing and Disclosure
Host Merchant Services does not sell your personal information.
We may share information with trusted service providers and technology partners who assist us in operating, maintaining, and supporting the Service. Information may also be disclosed when required by law, to protect our legal rights, investigate fraud, enforce our policies, or respond to lawful government requests.
Any sharing of information is limited to what is necessary to provide the Service and meet legal or operational obligations.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to maintain strong security measures, no internet-based service or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as necessary to provide Cloud Prospect Manager, fulfill legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
You may have the right to access, update, correct, or request deletion of certain personal information associated with your account, subject to applicable laws and business requirements.
Requests regarding personal information may be submitted through our support channels or by contacting Host Merchant Services directly.
Third-Party Services
Cloud Prospect Manager may integrate with third-party applications, platforms, or services to enhance functionality and user experience.
We are not responsible for the privacy practices of third-party services, and we encourage users to review the privacy policies of any external services they choose to connect to the platform.
Children's Privacy
Cloud Prospect Manager is intended for business use and is not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, business practices, or platform functionality.
Any updates will be posted on this page, and continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Host Merchant Services
Support: Contact us through the support resources available on our website.